Gorilla Playsets Tony's Tot Town is an Authorized Dealer of the Gorilla Playsets. ALL delivery charges are included in the price. Delivery is to the CURBSIDE. ANY ADDITIONAL SERVICES (white glove, lift gate, inside delivery, etc) WILL BE EXTRA. Delivery made via LTL carrier. Carrier and tracking number will be emailed as soon as the item is shipped. Product is guaranteed NOT to have damages. Someone MUST be present when delivery is made Shipping company will NOT leave the product unless someone is present to sign for it. Please inspect ALL goods thoroughly upon receipt. RECIPIENT MUST NOTE ANY DAMAGE ON THE DELIVERY RECEIPT & ALSO HAVE THE DRIVER ACKNOWLEDGE THE SAME! customer must notify Gorilla Playsets within 3 business days of receiving a shipment with damages. IMPORTANT - DO NOT REFUSE THE SHIPMENT !!! Refused shipments WILL result in additional charges. Please keep all packaging and damaged goods until the claim is resolved. "Gorilla Playsets reserves the right to require pictures to document the damage and substantiate a claim to the motor carrier. Good documentation and digital pictures are the quickest way to get any replacement parts to the customer". Returns - Allowed ONLY within 14 days of original ship date, as long as items are in the original packaging, the item is unused, and the item is in resalable condition. Upon clearance, Tot Town will refund money to customer LESS freight charges and any other expenses incurred. "Gorilla Playsets reserves the right to deviate from this return policy on a case-by-case basis at its sole and absolute discretion". Problem with installation, assembly, product or common ?'s - Contact TOT TOWN - 1-877-588-5831 or 502-744-9261, or email at sales@tonys-tot-town.com Tony's Tot Town reserves the right to change prices. Price changes will be noted on the website. Warranties and specifications are on the same page as individual products. Warranties are for defects in material and workmanship. It does NOT include: "freight or shipping damage, abuse (intentional or unintentional), 'acts of God', improper care, and commercial use. All warranty claims must be submitted in writing to Gorilla Playsets within the specified period." Claims require proof of original purchase via a copy of receipt(s) and proof of date of sale. "Gorilla Playsets reserves the right to require pictures to substantiate the claim and may require physical inspection of the item. Gorilla Playsets reserves the right to repair defective items or replace them with like or similar items." More specific warranty guidelines at http://www.gorillaplaysets.com/gorilla-warranty.htm. FINANCING IS AVAILABLE ALL products are copyrighted by Gorilla Playsets, Inc. Words in " " are direct quotes from Gorilla Playsets, Inc.
Tony's Tot Town - http://www.tonys-tot-town.com Tot Town - http://www.tottown.biz 1-877-588-5831 or 502-744-9261 Email us at sales@tonys-tot-town.com
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